Phone: +44 (0)1768 486 571  |  stay@ullswaterwaycottages.co.uk

Covid-19 Information
and Policies

Following recent government announcements, we are delighted to be accepting bookings again. However, we recognise that the situation is very much subject to change and that you may have questions about how your holiday could be affected. To help you book with confidence, we set out our understanding of the present position and our relevant policies below. The information on this page will be updated as necessary.

If you have any questions at all, or if you have any other concerns about your holiday that you would like to discuss, please do call us on 01768 486571 or send us an email to stay@ullswaterwaycottages.co.uk.

I would like to book one of your cottages. What is your current cancellation policy?

If we have to cancel your booking for any Covid-19 related reason, or if you are unable to travel to us because of re-imposed lockdown restrictions, we will give you the option of a full refund (including the normally non-refundable deposit), a transfer of dates or a credit voucher. We highly recommend that you take out travel insurance. In the event that you may need to cancel for other reasons, our regular terms still apply.

My holiday has been cancelled by you. What does this mean?

If your holiday has been cancelled by us, we will contact you to discuss your options. You will have the option of a full refund, transfer of dates or a credit voucher.

We are a group from different households. Can we still stay?

With effect from 12 April 2021 only a single household or support bubble can holiday together in self-catering accommodation.  This may change as lockdown eases and the current expectation is a move to two households and not more than 6 people with effect from 17 May 2021.  We will update this information as the rules change.  Please note that we cannot police your adherence to the rules and we ask that you risk assess your own party and decide for yourself if your group is appropriate.

Do you operate contactless check-in and check-out procedures?

Yes. Keys will be left in a key safe, both having been sanitised. The code will be sent to you in a pre-arrival email. On departure, you simply leave the keys on the kitchen table. More detailed check in and check out procedures will be sent to you by email.

What measures are you taking to address Covid-19 issues within the property?

Our properties are always cleaned to a high standard. In addition, the “We’re Good To Go” mark recognises our confirmation that we are following government and industry Covid-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing. Our cleaning team will wear appropriate PPE while cleaning the property and will take extra time and care to sanitise door handles, light switches, remote controls and any regularly touched items and areas. In accordance with the guidelines we have produced a Risk Assessment and a detailed Covid-19 cleaning checklist for each cottage, both of which are available upon request.

Books, maps and games are available in the property. We ask that you please put aside any that you use and leave them in a neat pile in the lounge at the end of your stay. These will then be removed and not returned to the property until suitably quarantined. You are, of course, most welcome to bring your own books and games, in which case we ask that you please ensure that these are taken away with you at the end of your stay.

We ask that all guests follow government guidelines on social distancing and washing hands regularly. This is your responsibility.

Hand Sanitiser is provided at the entrance to each cottage for the convenience of guests. We have also provided surface sanitiser in the kitchen or utility room for your use during your stay.

You will appreciate that we will need longer to clean each cottage between guests. It is therefore crucial that guests arrive no earlier than 4pm and depart no later than 10am. There must not be a crossover of our cleaning team and guests within the house. We also ask that you make sure the house is tidy and you have taken all your belongings before leaving the property as you will not be able to re-enter after departure at 10am. If we do find anything of yours during cleaning we will contact you to make arrangements for its safe return.

What should I do if I fall ill or experience Covid-19 symptoms while staying in the property?

If you display signs of the Covid-19 virus while staying in our accommodation, you must inform us as soon as possible, immediately self-isolate to minimise any risk of transmission, and request a test, the result of which must be shown to us. If you are confirmed to have Covid-19, you should return home if you reasonably can. You should use private transport but only drive yourself if you can do so safely.

If you cannot reasonably return home (for example because you are not well enough to travel or do not have the means to arrange transport), please let us know immediately. Your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. You should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once you have finished the required self-isolation period and are no longer symptomatic, you should return home and continue to follow government guidance on self-isolation, household isolation and social distancing.

If I cannot leave the property at the end of my booked stay due to illness, what happens?

It is very important you keep us informed. If we need to cancel future bookings because you cannot reasonably move (see previous answer), then we will do so.

Will I have to pay more if illness means that I need to stay in the property longer than my original booking?

Yes. You will be responsible for the cost – at our normal rates – of any weeks for which we are unable to let the property. It is therefore very important that you consider travel insurance to cover this eventuality.

If you have any questions at all, or if you have any other concerns about your holiday that you would like to discuss, please do call us on 01768 486571 or send us an email to stay@ullswaterwaycottages.co.uk.

  • VisitBritain We're Good To Go
  • AA Covid Confident
  • Professional Association of Self-Caterers (PASC) member