Covid-19 Information
and Policies

I would like to book one of your cottages. What is your current cancellation policy?

If you wish to cancel your booking because a member of your party has contracted Covid-19,  we will give you the option of a full refund (including the otherwise non-refundable deposit), a transfer of dates or a credit voucher. We highly recommend that you take out travel insurance. In the event that you may need to cancel for other reasons, our regular terms still apply.

My holiday has been cancelled by you. What does this mean?

If your holiday has been cancelled by us, we will contact you to discuss your options. You will have the option of a full refund, transfer of dates or a credit voucher.

We are a group from different households. Can we stay?

Yes.  Our understanding is that there is no longer any relevant restriction.

Do you operate contactless check-in and check-out procedures?

Yes.  Keys will be left in a key safe, both having been sanitised. The code will be sent to you in a pre-arrival email. On departure, you simply leave the keys on the kitchen table. More detailed check in and check out procedures will be sent to you by email.

What measures are you taking to address Covid-19 issues within the property?

Our properties are always cleaned to a high standard.  Notwithstanding the recent relaxation of the rules we will continue to follow Covid-19 cleaning protocols for the safety of our guests.  This includes sanitising door handles, light switches, remote controls and any regularly touched items and areas.

We ask that guests continue to follow best practice on social distancing where appropriate and washing hands regularly.

Hand Sanitiser is provided at the entrance to each cottage for the convenience of guests. We have also provided surface sanitiser in the kitchen or utility room for your use during your stay.

You will appreciate that the Covid-19 cleaning procedures mean that it takes a long time to clean each cottage between guests. It is therefore important that guests arrive no earlier than 4pm and depart no later than 10am.  We also ask that you make sure you have taken all your belongings before leaving the property as you will not be able to re-enter after departure at 10am. If we do find anything of yours during cleaning we will contact you to make arrangements for its safe return.

What should I do if I fall ill or experience Covid-19 symptoms while staying in the property?

We ask that you inform us if you test positive or believe you have contracted Covid-19 so that our cleaning staff can be prepared and can give the property additional cleaning when you leave.

There is no longer any legal requirement to self-isolate, so it is up to you whether you wish to stay in the property until the end of your holiday and then return home, or cut your holiday short.  If you cut your holiday short, there will be no refund, because we consider that this is a risk that it is now reasonable to expect guests to cover with their own holiday insurance.

If I cannot leave the property at the end of my booked stay due to illness, what happens?

You are no longer required to avoid travel if you contract Covid-19.  If there are other health reasons why it would not be reasonable for you to move, it is very important that you keep us informed. If we need to cancel future bookings because you cannot reasonably move then we will do so, but see next answer.

Will I have to pay more if illness means that I need to stay in the property longer than my original booking?

Yes. You will be responsible for the cost – at our normal rates – of any weeks for which we are unable to let the property. It is therefore very important that you consider travel insurance to cover this eventuality.